Refund Policy

At Tidur, our primary goal is your complete satisfaction with our products. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.


  1. You may return your blanket within 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund.

  2. To be eligible for a return, your blanket must be unused, in the same condition that you received it, and in its original packaging.

  3. Please contact our customer support team at to initiate the return process.


  1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  2. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment. Please allow some time for the credit to appear on your account, as processing times may vary.


  1. If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will be happy to exchange the item for a new one.

  2. If you need to exchange it for the same item, please contact our customer support team at


  1. To return your product, you should mail your product to our return address, which will be provided by our customer support team once refund process is initiated.

  2. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If you have any questions or concerns about our refund policy, please contact us at We are here to assist you and ensure you have the best shopping experience with The Tidur.

From The Tidur Team,

Address: Persiaran Puchong Jaya Selatan, Bandar Puchong Jaya, 47170 Puchong, Selangor